Terms & Conditions
Last updated: 1 September 2026
These Terms & Conditions apply to coaching services provided by Life Lines Coaching ("we", "us" or "our").
By booking or using our coaching services, you agree to these Terms & Conditions.
1. Our Coaching Services
Life Lines Coaching provides coaching services designed to support personal development, reflection, wellbeing and positive change. Coaching is a collaborative process. We will provide guidance, questions, tools and support, but you remain responsible for your own decisions, choices and actions.
Coaching does not guarantee any particular outcome or result.
2. Coaching Is Not Medical or Mental Health Treatment
Coaching is not a substitute for medical care, psychological therapy, counselling, psychiatric treatment or other professional healthcare.We do not diagnose or treat medical or mental health conditions as part of our coaching services. If you have concerns about your physical or mental health, you should seek appropriate advice from a qualified healthcare professional. If we believe that coaching is no longer appropriate for your circumstances, we may recommend that you seek support from another suitably qualified professional.
3. Booking and Payment
Details of available coaching services, packages and prices will be provided at the time of booking.
Payment must be made in accordance with the payment terms provided when you book.
Your booking is confirmed once we have received the required payment or otherwise confirmed the booking with you. All prices are stated in pounds sterling unless otherwise indicated.
4. Coaching Sessions
Sessions will take place at the agreed time and by the agreed method, which may include online, telephone or in-person sessions. Please make sure you are in a suitable private environment and have a reliable internet or telephone connection for online sessions. Sessions will normally last for the length of time stated when you book. If you arrive late, the session will normally still finish at the originally agreed time.
5. Cancelling or Rescheduling a Session
If you need to cancel or reschedule a session, please provide as much notice as possible.
We ask for at least [24/48] hours' notice.
Where the required notice is given, we will normally offer to reschedule the session or provide a refund where applicable.